All digital products, once delivered, are considered final and non-refundable. This includes art activation files, or brandmuse avatars and branding images which are crafted specifically for each individual. Due to the personalization and immediate delivery nature of these digital items, no refunds will be provided unless the file is damaged or corrupted upon receipt.

Printed products, such as prints created on demand, are eligible for a refund or exchange only in the case of damage. If you receive a damaged printed product, please contact me at hello@devineintentions.com within [7] days of receiving the product. Your satisfaction is essential, and I may request photographic evidence of the damage to process your request.

Exchanges for printed products may be considered at my discretion. Please reach out to discuss any concerns or requests for exchanges.

Art Activation Journeys require full payment in advance. Once payment is received, the co-creation process begins. Due to the unique and personal nature of these experiences, refunds will not be provided after payment has been processed. The art activation journey is a collaborative, trust-based endeavor, and your trust is integral to the success of the process.

For larger commissions, a 50% payment is required in advance, with the remaining balance due upon completion. Clients are encouraged to be actively involved in the process, providing feedback and insights to ensure satisfaction. Refunds for larger commissions will not be provided after the initial payment has been processed, as the collaborative nature of these projects necessitates ongoing commitment.

It is important to emphasise that the Art Activation process requires mutual trust and respect. Clients engaging in this creative journey can be confident that their unique artwork is crafted with care and consideration. As a co-creation, the process involves a collaborative exchange, and clients trust that they will receive a personalised and meaningful piece reflective of their needs.

If you have any questions or concerns regarding our refund policy or the art activation process, please contact me at hello@devineintentions.com

Your satisfaction and confidence in the creative journey are my top priorities.

Devine Intentions Limited reserves the right to update or modify this refund policy at any time without prior notice. Please check https://www.devineintentions.com/refundpolicy for the most up-to-date information.

Thank you for entrusting Devine Intentions Limited with your artistic vision.